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Our ApproachSelecting a certification body is a major decision for your organisation. The principles that underpin our approach to assessment and certification are:
Cost effectivenessAs a non-profit company, IHCA Certification offers a competitive fee structure and never compromises the quality and effectiveness of our service. A balanced teamIHCA Certification appoints audit teams with an appropriate balance of auditor and technical skills and competencies relevant to the sector. Experience and knowledgeIHCA Certification auditors and technical advisors have extensive knowledge of the applicable Standards and experience within the sector. Continuous quality improvement approachOur specialist quality assessment experience in the human services sector means IHCA Certification are well-positioned to add value to your organisation through general advice relevant to your organisation's continuous quality improvement. Empowerment of service recipients and staffIHCA Certification works closely with your organisation to plan the audit and assessment processes, and will consult widely with your management, staff, service recipients and other stakeholders. Contemporary better practice frameworksOur methodologies are designed on best practice principles in the human services sector and are subject to IHCA Certification's rigorous quality improvement program. EvaluationAgencies have the opportunity to provide input into the evaluation of our services, which is central to our quality improvement program. Transparency, democracy and accountabilityOur company’s constitution and structure guarantee transparency, democracy and accountability and features a Stakeholder Committee representing the interests of all involved. Click here for information on the committee structure and membership IHCAC 646 V1 Updated 09-11-19 |
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