Leading quality in health & human services

Call Now

IHCA Certification Services

  

Our focus is on you and your clients, and the quality of your services

Supporting the continuous quality improvement of Australian health, community and human services organisations for 30 years 

Talk to our friendly team today

Call  1800 035 033

JASANZ Endorsed Programs

Specialist Programs

Sector Specific Services

Multiple Programs

How can we assist you today?

NDIS Practice Standards

To achieve registration as an NDIS provider, the NDIS Commission requires assurance that certain standards of quality and safety in the delivery of services and supports are met. Providers will require either verification or certification of their services to achieve registration.

Read More

Human Services Quality Standards (QLD)

This is the quality assurance framework used by the Department of Communities, Disability Services and Seniors, the Department of Child Safety, Youth and Women and Queensland Health (the departments) for assessing and promoting improvement in the quality of human services.

 Read more

ISO 9001 Quality Management Systems

Implementing a quality management system will help you to focus on the important areas of your business and improve organisational performance. Achieving certification to the ISO 9001:2015 standard indicates to your customers that your quality management system meets international standards and your organisation is committed to continuous improvement.

 Read more

Disability Employment and Supported Employment Services

This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability employment and supported employment services.

 Read more

Disability Advocacy Program

This standard applies to organisations that receive Commonwealth funding for programs administered by the Department of Social Services for disability advocacy.

Read more

Alcohol and other Drug and Human Services Standard

This standard is for organisations providing human services in the alcohol and other drug sector to ensure that their services are safe, quality, evidence informed and culturally responsive.

 Read more

Standard for Therapeutic Communities and Residential Rehabilitation Services

This standard is for organisations providing services to adults, young people, and Aboriginal and Torres Strait Islander people who are resident members within a Therapeutic Community or Residential Rehabilitation Service.

 Read more

National Safety and Quality in Health Service Standards

IHCA Certification is committed to working closely with Health Service Organisations in planning their audit and achieving accreditation.

Read more

National Safety and Quality Digital Mental Health Standards

IHCA Certification is committed to working closely with organisations providing digital mental health services to plan their assessment and achieve accreditation.

Read more

National Standards for Mental Health Services

IHCA Certification is committed to working closely with Mental Health Services in planning the audit, the audit processes, the timing of the audit cycle.

Read more

Quality Assurance Framework

IHCA Certification is committed to working closely with employment service providers in planning and completing the audit, and ensuring the Department’s requirements are met.

Read more

Have a question?
Feel Free to ask

 

    You are in Good Company

     

    We value Passion,
    Excellence,
    Integrity & Impact

    Thank you for such a comprehensive and productive report

    Thank you for such a comprehensive and productive report! It is especially encouraging to receive all the positive feedback from participants and families incorporated in here. Many thanks to you and the team again for all your hard work and input on this.

    May 2020

    Thanks for being an excellent interviewer and auditor.

    Thanks for being an excellent interviewer and auditor. The participants and support staff all fed back that they felt comfortable with the way you completed the interviews, and you were very supportive through the whole process whilst still being able to get the outcomes you needed for your audit of compliance.

    October 2020

    I would like to take this opportunity for thanking your organisation

    I would like to take this opportunity for thanking your organisation for your professionalism and your clear drive towards assisting organisations achieving a state of continuous improvement. I feel I gained a great deal from this process in that I was encouraged to explore ways to improve in a number of areas in my management of the service, and for that I am grateful. Thank you again for your valuable insights into how we as a business can continue to improve on our service delivery to people with a disability on the Sunshine Coast.

    November 2020

    Our auditor was exceptionally professional for the whole process from start to finish.

    Clarisa was exceptionally professional for the whole process from start to finish. She was very flexible – this was extremely helpful in terms of facilitating staff and participant interviews. Clarisa was assertive and clear in the scope of her role, as well as being kind and patient in her interactions with our participants. She was responsive to their needs and quickly adapted her communication strategy when required.

    December 2020

    We completed the audit today with very positive results and feedback.

    We completed the audit today with very positive results and feedback. It was a smooth process and I thank you for all your hard work planning the audit and responding to various changing circumstances promptly and effectively. Your regular communication has been greatly appreciated. I also wanted to say a massive thank you for all the help you have provided me in the lead up to the audit. This has been my first NDIS audit and as I am also fairly new to my role your constant support and guidance has been invaluable. I really appreciate the time and support you have provided me and the many emails and phone calls.

    March 2021

    Thank you kindly for your time over the last few days.

    Thank you kindly for your time over the last few days. We sincerely appreciate the feedback and recommendations you have provided to assist with the ongoing development of our services and our quality systems and processes.

    August 2021

    Thank you again for all your assistance

    Thank you again for all your assistance and professionalism in conducting our audit.  It was great to work with you.

    October 2021

    Thank you, the audit went well

    Thank you, the audit went well with a very good outcome for the teams. Jenny and Sue are fantastic and made the team feel at ease during the process.

    October 2021

    The process of creating appropriate policy & procedures is massive.

    The process of creating appropriate policy & procedures is massive.  I appreciate the manner in which you supported me through this process.  I learned a lot and feel more confident in my understanding of the provider role and more confident in my procedures.

    November 2021

    As discussed, thanks go to you and the IHCA team for the thorough audit

    As discussed, thanks go to you and the IHCA team for the thorough audit, the level of probity, your professionalism, and greatly appreciated flexibility through this audit. As a not-for-profit company limited by guarantee we look forward to continuing our work as an accredited provider under the new standards. Soooo excited!!! Thank you Team IHCA. It has been an absolute pleasure working with you. I look forward to your final report and the opportunity to work with internal staff to formally address any gaps identified.

    March 2022